CXP urges businesses to localize AI to improve customer experience

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As businesses embrace digital transformation, the Customer Experience Professionals (CXP) has urged organizations to localize artificial intelligence (AI) tools to improve service delivery and make customer experiences more relevant to Ghanaians. The call was made at the 6th Annual CXP Conference and Ghana CXX Awards, held under the theme, “Experience Management: Transforming Business. Empowering Citizens. […]